Shipping Information

All sales FINAL. No returns, cancellations, refunds, or exchanges.

Residents of New York will have sales tax added to their orders.

All orders come with free stickers and/or other items! Generally, the larger your order, the more free goodies you will receive.

 

We currently only ship within the United States and: 
Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, France, Finland, Germany, Greece, Hungary, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.

We will mark the full value of your order on the customs documents and you'll pay VAT and/or duties on your order when it arrives.

UK: We'll collect VAT on orders under £135; you'll have to pay VAT upon delivery for orders over £135.

 

Shipping:

We have recently upgraded our shipping system and all domestic orders will ship UPS Ground; all international shipments will also ship via UPS.

We mark the full value of your order on the customs forms and therefore your order may have a customs duty applied, depending on the country in which you reside. It is YOUR responsibility to pay this duty. 

It is your responsibility to provide the correct shipping information. If you need to change the shipping address on your order, please email us right away. If we haven’t shipped the item yet, we’re happy to change it.

If any shipping details are missing or incorrect and you don’t reply to our request within 5 days, we will automatically cancel and refund your order.

If our system flags your order for a high risk of fraud, we will contact you. Whether or not we get a response or not, we reserve the right to cancel and refund your order.

If you place multiple orders, we will likely NOT pack them together; whether we ship them together or not, you will not be entitled to a partial shipping refund. 

 

Damaged items:

We take great care to pack your order as safely as possible. Nearly 100% of our orders arrive quickly and in tact. If, however, you have received an item that is damaged or your order is not delivered within six months, you have the choice of two options:

1: Return the item at your expense, or provide appropriate documentation, and we will refund the order (minus the shipping fees you paid), or

2: If we have available inventory, we will ship you a replacement item. If you choose this option and your order arrives damaged again, or not at all, we will not offer a refund or ship you another replacement item.

Thank you!