All orders come with free stickers and/or other items! Generally, the larger your order, the more free goodies we will include.
ALL SALES ARE FINAL.
Residents of New York will pay sales tax on items in inventory.
We ship your order as quickly and cost-effectively as possible. Sometimes your order will go out the same day, other times it will go out within a few days. You will get an email (with tracking, if available) when your order ships.
For smaller items, domestic orders ship via First Class mail and should arrive within 4 days from ship date. For larger/heavier items, domestic orders ship via Priority Mail and should arrive within 3 business days from ship date.
International orders shipped First Class should arrive in 7-10 business days from ship date (but shipping times to a few select countries could take months; if you live in one of those countries, you probably already know that). Orders over 4 pounds will be shipped via Priority Mail, which is significantly more expensive. Unfortunately, the post office recently increased the rates for smaller items; anything 7 oz or under is charged the same.
Your order may have a customs duty applied, depending on the country in which you reside. It is YOUR responsibility to pay this duty.
It is your responsibility to provide the correct shipping information. If you need to change the shipping address on your order, please email us right away. If we haven’t shipped the item yet, we’re happy to change it.
If any shipping details are missing or incorrect and you don’t reply to our request within 15 days, we will automatically cancel and refund your order.
If you place multiple orders, we will pack them together if possible, but you will not be entitled to a partial shipping refund. We have carefully calculated the shipping rates and combining shipping on multiple orders does not necessarily mean that it will be cheaper to ship. Even if it is, you are not entitled to any partial refund of the shipping fees. Similarly, if your order costs more to ship than what you paid, you will not be asked to pay more.
We do not deliver the packages; your local post office does. If you get a notice that it has been delivered, but you don't see it, please don't email us. Wait a day or two and if it still hasn't arrived, contact your local post office. It's possible that it's being held at the post office for you to pick up.
All sales are final. We take great care to pack your order as safely as possible. Nearly 100% of our orders arrive quickly and in tact. If, however, you have received an item that is damaged or your order is not delivered within a reasonable amount of time, you have the choice of two options:
1: Return the item at your expense, or provide appropriate documentation, and we will refund the order (minus the shipping fees you paid), or
2: If we have available inventory, we will ship you a replacement item. If you choose this option and your order arrives damaged again, or not at all, we will not offer a refund or ship you another replacement item.